Free shipping in mainland France from the first item ✦ Ships within 48h — Tracking included ✦ Balinese craftsmanship — 100% handmade ✦ Returns accepted within 14 days ✦ Shipping across Europe available ✦ Free shipping in mainland France from the first item ✦ Ships within 48h — Tracking included ✦ Balinese craftsmanship — 100% handmade ✦ Returns accepted within 14 days ✦ Shipping across Europe available ✦ Free shipping in mainland France from the first item ✦ Ships within 48h — Tracking included ✦ Balinese craftsmanship — 100% handmade ✦ Returns accepted within 14 days ✦ Shipping across Europe available ✦ Free shipping in mainland France from the first item ✦ Ships within 48h — Tracking included ✦ Balinese craftsmanship — 100% handmade ✦ Returns accepted within 14 days ✦ Shipping across Europe available ✦

Return Policy

Return period

You have 14 calendar days from the day you receive your order to return an item, without having to give a reason.

Conditions

  • The item must be in its original condition, unused and in its original packaging.
  • Custom or special-order items cannot be returned.
  • Return shipping costs are the customer's responsibility, except in the event of an error on our part.

Procedure

  1. Contact us at contact@aurabali.fr with your order number.
  2. We confirm the return and give you the shipping address.
  3. Send the parcel using a tracked service.
  4. Refund issued within 14 days of receipt and inspection.

Refund

The refund is made to the original payment method, within a maximum of 14 days from receipt of the returned item.